To request an invoice correction or a refund, you must provide sufficient evidence, as required by section 14. This section covers invoice corrections and refunds, where a fee has been charged and you meet eligibility criteria.
Adjusted or cancelled loose tyre import entries are processed automatically each month using Customs data – no claim needed.
Eligibility and evidence
You may request an invoice correction or a refund if you satisfy the exemption criteria set out in sections 8(3), 9(3), 10(4), 11(6), or 11(7), of the regulations. The information below outlines common exemption scenarios. Please provide the necessary evidence with your application.
Exported tyres (from 11 Dec 2025)
What this covers
- Tyres exported from New Zealand attached to a motor vehicle (includes trailers) or aircraft, or intended for use on one (Reg 8(3)).
- Exported end-of-life/waste tyres are not eligible.
Evidence you must provide
- Proof of fee invoiced/paid
- Export clearance from Customs
- Proof of destination country acceptance
- Proof of use/intended use on a vehicle/aircraft (e.g. manufacturer schematic, buyer declaration/photos, recall/shipments docs, temporary import docs).
Loose tyre attached to a vehicle and charged the fee again at first road-registration
What this covers
- The fee paid on a loose tyre, and that tyre was later attached to a vehicle and charged the fee again at first road-registration (Reg (11(6)).
- However, a tyre replacing a tyre imported attached a vehicle that is non-compliant with vehicle standards is not eligible for a refund.
Evidence you must provide
- Evidence that demonstrates the tyres are not replacing tyres imported attached to the vehicle that are non-compliant with vehicle standards.
- Supplier documentation showing:
- vehicle identifiers (VIN/chassis/engine)
- fee paid and purchase date (invoice/receipt)
- NZTA registration documentation showing:
- plate number(s)
- fee paid and purchase date (receipt).
Off-road vehicle purchased and charged the fee again when first road-registered
What this covers
The fee already been paid on a vehicle which functioned as an off-road vehicle before being road-registered for the first time (Reg 11(7)).
Evidence you must provide
- Supplier documentation showing:
- vehicle identifiers (VIN/chassis/engine)
- fee paid and purchase date (invoice/receipt)
- NZTA registration documentation showing:
- plate number(s)
- fee paid and purchase date (receipt).
How to apply
- Download the refund application form.
- Complete the form and attach your evidence.
- Email your application to accounts@tyrefee.govt.nz.
- We aim to process complete applications within 30 business days.
If you were charged the fee for a non-regulated tyre (tyres for non-motorised vehicles or equipment eg, wheelbarrow tyres), a vehicle without tyres, or due to an administrative error, please also use the claim form and provide supporting evidence.
Tyre stewardship fee: Claim form (DOCX, 111KB)